英国航空公司(British Airways)于2017年11月推出了一项新的生物识别电子登机门的登机技术试验项目,用于从洛杉矶国际机场(LAX)出发的部分航班。
在登机前,顾客只需在登机前先查看一下相机,就可以验证他们的生物特征数据,而不必在登机口出示登机证和护照。该技术来自SITA,使用高清摄像头识别独特的面部特征,并将其与乘客的护照、签证或移民照片相匹配。
一旦获得批准,乘客可以简单地走到飞机上。
在洛杉矶国际机场的测试中,英国航空公司(British Airways)称,生物识别门在22分钟内允许400名乘客登机——不到正常情况下客户服务人员手动检查物理文件所需时间的一半。 less than half the time it would normally take for customer service reps to manually check physical documents.

现在,英国航空公司正将这项技术推广到其他地方

在奥兰多国际机场安装了两个生物识别门,可供每日乘坐BA2036航班飞往盖特威克的客户使用。 E-Gates也已在迈阿密和纽约安装,以协助处理抵达旅客。
在办理登机手续和安检时,乘客仍需检查登机牌和护照。
英国航空公司品牌和客户体验总监Carolina Martinoli表示,他们使用的技术是消费者现在熟悉和信任的技术,因为它提供了方便,可靠和安全的体验。 事实上,它在实践中与面对当今最流行的智能手机中的许多面部识别系统类似。
Martinoli表示,这些试验将帮助英国航空公司发展最适合其客户需求的技术和流程。

E文:

British Airways in November 2017 launched trials of its new biometric e-Gate boarding technology for select flights out of Los Angeles International Airport (LAX).

Instead of having to present boarding passes and passports at departure gates, customers can simply look into a camera prior to boarding to have their biometric data verified. The technology, from SITA, uses high-definition cameras to identify unique facial features and match them with passengers’ passport, visa or immigration photos.

Once approved, passengers can simply walk onto the aircraft.

In testing at LAX, British Airways says the biometric gates allowed 400 passengers to board in just 22 minutes – less than half the time it would normally take for customer service reps to manually check physical documents.

Now, British Airways is rolling the technology out at additional locations.

Two biometric gates have been installed at Orlando International Airport that are available to customers flying on the daily BA2036 flight to Gatwick. E-Gates have also been installed in Miami and New York to assist with processing arrivals.

Passengers still need to have their boarding pass and passports examined when going through check-in and security.

Carolina Martinoli, British Airways’ director of brand and customer experience, said the technology they are using is one that consumers are now familiar with and trust because it delivers a convenient, reliable and secure experience. Indeed, it’s similar in practice to the facial recognition systems that grace many of today’s most popular smartphones.

Martinoli said the trials will help British Airways evolve the technology and processes used to best suit the needs of their customers.

 

由软慧人工智能AI编译自:techspot

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